Contact Us
Questions about how we rank online poker sites, a correction to flag, or feedback on a review you've read? Here's how to reach the Poker team, and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a few business days, though it can take longer during busy periods. Please include as much detail as possible - the specific poker site, page, or review your message relates to - so we can look into it properly rather than going back and forth on the basics.
What we can help with
- Corrections or updates to a review - for example, if a bonus figure, deposit method, or licensing detail on our pages looks out of date
- Questions about how a poker site compares to others on our list, or why it's ranked where it is
- General feedback on the site's content, layout, or usefulness
- Suggestions for a poker site you'd like us to look at
What we can't help with
We're an independent review and comparison site, not a poker operator. That means we can't process deposits or withdrawals, verify your identity on a poker site, resolve a dispute over a hand or a cashed-out balance, or access your account on any of the brands listed here. For those issues, you'll need to contact the poker site's own customer support team directly - most list live chat, email, or a support ticket system on their homepage.
Similarly, we're not able to give personal financial or legal advice about gambling. If you're concerned about your own play or someone else's, our responsible gambling page has guidance and support resources, including the National Problem Gambling Helpline at 1-800-GAMBLER.
A note on how we're funded
Poker may earn a commission when readers sign up with a poker site through links on this site. This doesn't influence how sites are ranked or reviewed - our editorial team scores every operator against the same criteria regardless of any commercial relationship. You can read more about who we are on our About Us page, and our Terms and Conditions set out the full detail on how the site operates.
Before you get in touch
A few quick checks can save you a wait:
- If your question is about eligibility or minimum age, note that online poker in the US is regulated state by state, and the minimum gambling age is 21 in most states that offer it (18 in a few) - a poker site's own terms will confirm which applies to you
- If it's about a bonus or promotion, check the offer terms listed on the poker site itself, since wagering requirements, time limits, and eligible games vary by operator and can change
- If it's a technical issue with an app or client, the poker site's support team will usually resolve it faster than we can, since they have access to your account
We appreciate every message, whether it's a correction, a compliment, or a challenge to something we've written. Reviews on a fast-moving market like online poker need to stay current, and reader feedback is one of the ways we catch what's changed.
21+ (18+ where applicable). Online poker is only available where it is legally regulated, and availability varies by state. Poker involves financial risk, and no amount of skill removes the chance of losing money. Please play within your means. If you or someone you know needs support, visit our responsible gambling page or call 1-800-GAMBLER.